About The Role

This is a new role in the Technology division at MO who are going through an exciting period of change to transition into a Product and Data led function.

Working within the Product workstream and liaising closely with key stakeholders, this role will be pivotable in supporting with driving change across people, process and ways of working. This role will be responsible for creating change strategies and plans with full collaboration across the Product sub-workstreams, feeding into the Change Management Lead to ensure a consistent delivery of change outcomes.

The Technology division at MO is going through exciting transformation and the Tech Product Team is a newly formed team which has responsibility for the Product Tech delivery at MO, working collaboratively to meet the needs of the customer and strategic business objectives.

About You

As the Product Change Manager, you will be responsible for:

Change Management:

  • Championing change across the Product workstream and Technology division
  • Develop and implement Product change management strategies and plans that maximise adoption and minimise resistance
  • Liaise closely with the Change Management Lead to ensure consistency and alignment with Product strategies and plans across other workstreams
  • Working collaboratively with the Product workstream lead and Change Management Lead to ensure changes are enhancing our culture and delivering successful outcomes


    Business Readiness:

  • Undertake Product change impact assessments and evaluate business readiness ensuring proposed interventions will drive the right outcomes
  • Liaise with the training co-ordinator to understand the appropriate timing and requirements for Product training to support employees development and upskill as appropriate


    Stakeholder Engagement & Communication:

  • Build relationships across the Product workstream, Technology and business areas, apply critical thinking, and take the initiative to drive results.
  • Foster collaboration and through partnership and develop an understanding of the Product change workstream initiatives value and impact
  • Utilise the existing change champion network
  • In collaboration with the Product workstream lead and Change Management lead, develop and execute communication plans, ensuring transparency and effective engagement across the business


  • Identify and clearly communicate risks relating to meeting the Product workstream objectives and develop mitigation strategies to manage them
  • Identify and track the measure of success for Product change, regularly reporting these to the Product workstream lead
  • Working closely with the Portfolio team to carry out PIR’s following change implementations
Minimum criteria:
  • Experience in working across multiple Technology delivery teams and managing multi-workstream deliverables simultaneously
  • Leadership qualities, including strategic thinking, influencing, decision-making, and problem-solving abilities
  • Proven ability to understand & communicate effectively to diverse stakeholders, including senior leaders, and technical teams
  • Exceptional business partnering, negotiation and relationship-building skills to foster partnerships and collaborations
  • Analytical and strategic thinking, with the capability to solve problems and make data-driven decisions
  • Ability to influence others and move toward a common vision or goal
  • Experience in driving forward and supporting during periods of change would be beneficial
  • An understanding of change management principles, methodologies, and tools will be advantageous
  •  Experience of working in a Product team and Product ways of working is a plus 

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

  • We find solutions
  • We drive change
  • We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers.  It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, the benefits you can expect are:

  • Competitive reward package including an annual discretionary bonus
  • 15% non-contributory pension (9% non-contributory pension during probation period)
  • 28 days annual leave with option to purchase and sell days
  • Free fresh fruit and snacks in the office
  • 1 day for volunteering
  • Funded Private Medical Insurance cover
  • Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
  • Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
  • Funded health screening for over 50s
  • Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
  • Employee Discount Scheme with an app to save on the go
  • Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
  • Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply.  We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

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