Closing Date
29 May 2024

About The Role

Motability Operations are currently recruiting for a Workplace Concierge to join our team in London on a full-time, permanent basis. This is a new and exciting role to support our London Office. It will offer you an opportunity to take ownership and responsibility of front and back-office services, customer experience as well as daily visitor and guest management. 

You will be the first point of contact for anyone who enters our office, ensuring they are met in a professional, safe and friendly manner. Good customer service is crucial to this role ensuring that tasks are carried out to the highest standard and in a timely manner. 

Reporting to the Facilities Team Manager you will be responsible for coordinating the day-to-day workplace activities are carried out in line with leading practices taking into consideration the needs of the business. Occasionally you may be required to work on the Facilities Helpdesk.  

The role requires daily supplier and Landlord’s Team engagement, working together to resolve issues and support daily activities onsite.
This role will support the creation of our new Workplace at Bishopsgate, EC2N. Whilst the new Workplace is being created flexibility may be required to work between  EC2N and SE1. Once we have successfully relocated, this role will be based on-site full-time at our new Bishopsgate office

About You

  • You are an energetic, enthusiastic person who is passionate about people and creative environments and who strives to deliver excellent results.
  • You are an excellent team player who works collaboratively and creatively to enhance and improve service delivery including working with other business support functions.
  • You are a supportive, inclusive, and empathetic team member who demonstrates integrity, confidence, and professionalism.
  • You will have excellent Verbal and Written Communication skillset.
  • You will enjoy engaging with suppliers, conducting quality audits and ensuring suppliers’ activities are seen through to conclusion in line with business needs.
  • You will have a broad working knowledge of Workplace administration.
  • You are a champion in recycling and energy efficiency strategies, provide feedback and suggested improvements.
  • You will have knowledge of Health, Safety and Environmental regulations, championing positive and safe culture within the workplace.
  • You will be proactive in coordinating site inductions, workstation assessments, Fire Marshal, and First Aider training & Emergency procedures.
  • You will support and contribute to the purchasing process for the Facilities team. 
  • You will enjoy working with other team functions such as, but not limited to Post, Couriers, Reception, Security monitoring, Cleaning, Catering, M&E, Stationery & office supplies ordering.
  • You will have strong communication skills; time management and landlord/vendor engagement skills are a must in this role to ensure the continued high standards are maintained both front and back of house.
Minimum criteria:
  • IWFM Membership, working towards award/certification.
  • IOSH: Working Safely.
  • Previous relevant facilities/receptionist experience.
  • Proficient with Microsoft Office
  • Knowledge of CAFM systems and be familiar with using other workplace applications such as but not limited to BMS/access control/visitor & desk booking systems.
  • Experience of working with landlords, contractors/suppliers and monitoring of their service standards.
  • Experience of working to Service Level Agreements.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

  • We find solutions
  • We drive change
  • We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers.  It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, you can expect:

  • An annual discretionary bonus
  • 15% non-contributory pension (9% non-contributory pension during probation period)
  • Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
  • Employee Discount Scheme with a huge number of retailers and an app to save on the go
  • Discounted Electric/Hybrid Car Salary Sacrifice Scheme
  • Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)

As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:

  • 28 days annual leave with option to purchase and sell days
  • Funded Private Medical Insurance cover
  • Critical illness insurance
  • Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
  • Funded health screening for over 50s
  • 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
  • Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
  • Access to Prayer room and quiet spaces whilst working in the office

We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;

  • Dental Insurance
  • Health and cancer screenings for you and your partner 
  • Discounted gym memberships
  • Charitable giving

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply.  We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date. 

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