Bristol or Edinburgh
Human Resources
Closing Date
28 May 2024

About The Role

Working in our People team and reporting to the Head of Talent and Capability, this role will shape the digital development footprint required to support talent and uplift capabilities within the Technology Team. 

This is an exciting opportunity to design and build a best-in-class approach within the Technology function for wider consideration across MO.  Using your effective stakeholder skills to complete training needs analysis to design and build career pathways, digital frameworks and e-learning content to transform the skills and talent capabilities within Technology.

Working closely with the Talent & Capability team, Technology Stakeholders and HR Business Partner to ensure the right knowledge, skills, behaviours, and experience is in place to successfully deliver our ambitious business transformation strategy. 

This role will also support the wider Technology team in the design and delivery of innovative and effective L&D solutions for Technology at MO. 
Design and deliver learning pathways to the Technology division:
Instructional design and curriculum development
  • Design and develop engaging digital learning content, including e-learning modules, videos, and interactive materials.
  • Collaborate with subject matter experts to create effective training programs aligned with the goals of technology team.
  • Ensure content is learner-centric, accessible, and follows best practices in instructional design.
Utilise existing learning systems to create innovative solutions
  • Identify best approaches to utilise where appropriate the existing LXP (Learning Pool), e-learning assets and Skills Builder system purchased for career pathways, course setup, user enrolment, and reporting.
  • Monitor learner progress, track completion rates, and troubleshoot any technical issues.
  • Provide user support and training on functionality.
Need analysis and training gap identification
  • Conduct needs assessments to identify future skill gaps and learning requirements.
  • Analyse performance data and feedback to tailor learning solutions.
  • Recommend appropriate training interventions based on identified gaps.
Digital Learning technologies and tools
  • Stay updated on industry trends and emerging technologies in digital learning.
  • Proficient in authoring tools (e.g., Articulate Storyline, Adobe Captivate) and multimedia software.
  • Familiarity with virtual classrooms, webinars, and blended learning approaches.
Project management and stakeholder engagement
  • Manage learning projects from inception to completion, ensuring timelines and quality standards.
  • Collaborate with stakeholders (HR, managers, Tech) to align learning initiatives with business needs.
  • Communicate project updates and seek feedback regularly.
Evaluation and continuous improvement
  • Implement evaluation strategies (Kirkpatrick model) to assess development effectiveness.
  • Collect feedback from learners and adjust content as needed.
  • Continuously improve learning experiences based on data-driven insights.  

About You

  • You are passionate about delivering creative and successful digital (and blended) learning and development solutions.
  • You are confident at building e-learning solutions and structured pathways and programmes.
  • Experience of shaping career pathways and buildign LXP/LMS systsems an advantage.
  • Familiar with roles within Tech teams an advantage
  • You can translate requirements into tools available to support skills mapping and progression
  • You can work independently to deliver solutions
  • You are confident and enthusiastic about meeting with stakeholders to understand their needs
  • You have outstanding interpersonal skills, enjoy working collaboratively and can build relationships across all levels of an organisation.
  • You are comfortable working in a fast-paced environment, applying sound judgement and acting on your own initiative, adapting to change and new challenges as required. 
  • You are a highly organised individual and possess the ability to manage multiple projects, priorities, and deadlines. 
  • You are comfortable with using technology and using e-learning systems – in an ideal world you would have experience with Learning Experience Platforms (e.g. Learning Pool) to build user experience
  • You are passionate about equity, diversity and inclusion and a champion of MO’s approach to inclusivity.
  • You have a consultative style with the confidence to thoughtfully challenge contrary views and ideas.
Minimum criteria:
  • Demonstrable experience of gathering requirements with a number ofstakeholders and translating this into action/deliverables
  • A solid understanding of different types of learning and possible learning providers
  • Experience with Learning Management Systems and Learning Experience Systems to build learning pathways
  • Ability to exercise tact and discretion
  • A demonstratable enthusiasm and passion for equality, diversity, and inclusion 

About The Company

We’re the company behind the Motability Scheme. We exist to deliver smart, sustainable solutions that improve our customers’ mobility in a fast-changing world. We’re the UK’s largest car leasing company and we help over 750,000 people get on the road.
We employ over 1800 people, across London, Bristol, Edinburgh, and Coalville. We know our people are key to our success, so we aim to create an environment that allows our employees to flourish. We look for highly motivated people with a combination of commercial sense and real enthusiasm to meet our customers' needs.
What we do
We lease a wide range of tailored mobility solutions to people who receive of one of the Government’s qualifying mobility allowances. Our customers choose a car, Wheelchair Accessible Vehicle (WAV), scooter or powered wheelchair that best suits their needs. We take care of their insurance, breakdown, servicing and more, as part of our worry-free package.
At the end of the lease, our customers can exchange their vehicle for a brand-new model. Each year we sell and move around 200,000 cars. This makes us the largest supplier of single-source vehicles back into the used car market.
The Scheme has been providing affordable, worry-free motoring for over 45 years. We pride ourselves on delivering outstanding customer service, with an independent customer satisfaction rating of 9.6 out of 10.
How we work
We work in a hybrid way. That means remotely for up to two days each week and in our great office spaces the rest of the time. This gives us a good work/life balance and lets us collaborate and deliver for our customers. Visit our website to find out more.
We do our best to accommodate part-time and flexible working requests, where possible, to build on our culture of trust, empowerment, and flexibility.
Our beliefs and values
We believe in building a diverse workforce, where our people are empowered to attend work as their true selves. We encourage people from all backgrounds to apply.
We want to sustain a nurturing culture. And our people to be rewarded equally, regardless of race, national or ethnic origin, sexual orientation, age, disability, or gender.
Our values are at the heart of everything we do:
  • We believe no one should be left behind
  • We find solutions
  • We believe we must take the lead
  • We drive change
  • We believe everything starts with the customer
  • We care
What we can offer you
  • Pay: competitive salary, with a yearly discretionary bonus, based on your performance
  • Holiday: 28 days, and you can buy and sell days
  • Pension: 15% non-contributory pension (9% during probation)
  • Health and wellbeing: Private Medical Insurance cover available for all employees and free health screenings for over 50s. Life assurance at four times your basic salary, to give you peace of mind. Free access to healthcare apps like Peppy, Unmind, and Aviva Digital GP. Mental Health Allies and an Employee Assistance Programme
  • Development: A library of internal training on our myLearn platform
  • Family friendly: We have competitive family leave policies
  • Diversity and inclusion: We embrace the diversity of our people and empower them to come to work as their true selves. We want them to flourish and be rewarded equally. We have Employee Network Groups, and we pride ourselves on being inclusive and all our offices have first-rate disability access
  • Helping our community: One volunteering day each year, and access to volunteering platform Neighbourly
  • Schemes: Car Benefit Scheme for electric and hybrid cars. This means you can lease a brand-new electric or plug-in hybrid car, with insurance and more, for a fixed monthly amount. Cycle to Work Scheme. Employee Discount Scheme, to save money across lots of retailers
  • Other voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans, free fresh fruit and snacks in the office
Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date. 

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