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The Insight & Implementation Lead is responsible for developing, delivering and supporting the implementation of customer insight that enables MO to successfully navigate the current and future challenges our customers face. The postholder will collaborate with key stakeholders (EV/Ice or WAV/PWS teams), to understand, agree and deliver requirements of CIA, to enable insight-led business ...

To champion the use of customer insight across Motability Operations so that; it flows constantly across the business, shapes our thinking, illuminates choices, provokes challenge, and drives a culture of customer focused, evidence-based decision making. To develop and own the vision and strategy for Customer Insight covering measurement, current and future market and customer trends, custo...

To design and deliver our ad-hoc research programme for Motability Operations, including our Headlight customer panel, customer closeness programme and trends monitoring to inform and influence MO to achieve better customer outcomes and ambitions. Reporting to the Customer Insight Lead, the Ad-Hoc Research Manager will play a crucial role in ensuring that customer insights shape business d...

This position provides the opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. You will also develop communication and res...

Motability Operations are currently recruiting for a VRM Growth Specialist to join our team in Bristol on a full-time, permanent basis. As a Growth Specialist, you'll report to the Sales Team Manager and play a key role in engaging with new dealers joining mfldirect. Your mission includes prospecting for new business by seeking out new business opportunities, finding potential dealers and engagi...

Motability Operations are currently recruiting for a Risk Business Partner to join our team in Bristol on a 12-month FTC. At MO, robust risk management is fundamental to the successful and sustainable operation of our business. As the challenges we encounter become increasingly complex and the risk landscape continually evolves, our approach to risk management is crucial for achieving MO's strat...

We use innovation to shape data so it works for everyone and we're planning to re-platform and improve the existing (commercial, operational and customer) data assets and develop new ones, as well as transform how we work with the business to use our data better. As our Digital Data Analyst, you will play a key role in supporting the charge in digital innovation and management across our d...

As a Senior Marketing Communications Executive, you will play a key role in the delivery of high-quality communications that resonate with over 800,000 customers on the Motability Scheme and drive behaviour change. You'll be an integral part of our Customer Marketing team, reporting directly to one of our Marketing Managers. You will be responsible for supporting the execution of our broade...

The Identity & Access Management (IAM) team, sitting within the Cyber Security function, ensures that access for all Motability Operations (MO) employees and customers is correct, appropriate, and secure. Within the IAM function: The IDaaS team is responsible for customer identities, SSO, and MFA. The IGA team manages internal employee access management and governance. This role le...

Reporting to the Contact Centre Manager you will be responsible for delivering an exceptional experience for our customers across all inbound channels. Leading a large team your role will cover all aspects of managing a contact centre ensuring you foster a positive culture to support employee growth. You will need to deliver against Contact Centre service levels and departmental KPI's, as w...

Motability Operations is the UK's largest leasing company, supporting over 830,000 customers with worry-free mobility solutions. Insurance is a major part of the Motability Scheme lease costs, and the insurance proposition supports our customers whilst being both risk and cost conscious. To ensure we deliver on our Insurance strategy, we are expanding our Insurance Solutions product team and are...

Reporting into the IT Continuity Lead, the IT Continuity Analyst is responsible for supporting IT Continuity processes and being an advocate for IT and Business Continuity across Motability Operations. The scope of the role includes, but not exclusively, protection against: Conventional continuity events. All existing and future types of cyber and extortion threa...