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Commercial Operations

£70,000 - £75,000

15 Apr 2026

Home
Vacancies
Adaptations Manager

About The Role

Motability Operations are currently recruiting for an Adaptions Manager to join our team in Bristol on a full-time, permanent basis. You’ll be leading the Motability Managed Adaptations Programme supporting customers who require vehicle adaptations to access the Motability Scheme. The role involves the day to running of the programme, alongside responding to internal & external factors to develop the strategic direction of the product.

Accountable for end-to-end delivery, including adaptation qualification, pricing, procurement and installation, ensuring consistently high standards of safety, quality and customer experience. The role safeguards the continued availability and sustainability of adaptation solutions within a rapidly evolving automotive and regulatory landscape.

Working closely with global manufacturers and installer partners, the position ensures UK accessibility requirements are reflected in future vehicle and platform development. It also maintains robust governance and performance oversight across the national installer network, while managing the financial framework underpinning the programme. You will balance customer affordability with responsible allocation of Scheme funds.

You’ll be a member of the Specialised leadership team, contributing to Motability Operations wider strategy. We have products where “off the shelf” isn’t sufficient to meet our customers needs – that’s where the Specialised team step in.

About You

You operate confidently at both operational and strategic levels, translating long-term industry trends into practical, scalable delivery models. Commercially astute and customer-focused, you are able to balance advocacy for customers with the need for financial sustainability and responsible investment.

You build credible, influential relationships with senior external stakeholders, including global manufacturers and specialist suppliers, and are comfortable engaging at leadership level to shape outcomes. With a strong governance mindset, you ensure quality, compliance and consistency across diverse supply chains.

You have comfort dealing with complex financial constructs, including how they surface to customers as a priced product.

Forward-looking in your approach, you anticipate technological and regulatory change, positioning programmes and partnerships to respond proactively and sustainably.

Minimum criteria:

• Proven experience leading a complex, multi-stakeholder product or service portfolio.
• Demonstrable commercial and financial management capability across multi-million-pound programmes.
• Experience engaging and influencing external partners, suppliers or manufacturers at senior level.
• Strong understanding of regulated environments, governance structures and quality assurance frameworks.
• Ability to operate effectively across both strategic planning and operational delivery.

About The Company

We’re the company behind the Motability Scheme. We exist to deliver smart, sustainable solutions that improve our customers’ mobility in a fast-changing world. We’re the UK’s largest car leasing company and we help over 800,000 people get on the road.

We employ over 1800 people, across London, Bristol, Edinburgh, and Coalville. We know our people are key to our success, so we aim to create an environment that allows our employees to flourish. We look for highly motivated people with a combination of commercial sense and real enthusiasm to meet our customers' needs.

What we do
We lease a wide range of tailored mobility solutions to people who receive of one of the Government’s qualifying mobility allowances. Our customers choose a car, Wheelchair Accessible Vehicle (WAV), scooter or powered wheelchair that best suits their needs. We take care of their insurance, breakdown, servicing and more, as part of our worry-free package.

At the end of the lease, our customers can exchange their vehicle for a brand-new model. Each year we sell and move around 200,000 cars. This makes us the largest supplier of single-source vehicles back into the used car market.

The Scheme has been providing affordable, all-inclusive motoring for over 45 years. We pride ourselves on delivering outstanding customer service, with an independent customer satisfaction rating of 9.6 out of 10.

How we work
We work in a hybrid way. That means remotely for up to two days each week and in our great office spaces the rest of the time. This gives us a good work/life balance and lets us collaborate and deliver for our customers. Visit our website to find out more.

We do our best to accommodate part-time and flexible working requests, where possible, to build on our culture of trust, empowerment, and flexibility.

Our beliefs and values
We believe in building a diverse workforce, where our people are empowered to attend work as their true selves. We encourage people from all backgrounds to apply.

We want to sustain a nurturing culture. And our people to be rewarded equally, regardless of race, national or ethnic origin, sexual orientation, age, disability, or gender.

Our values are at the heart of everything we do:
• We believe no one should be left behind - We find solutions
• We believe we must take the lead - We drive change
• We believe everything starts with the customer - We care

What we can offer you

Pay: competitive salary, with a yearly discretionary bonus, based on your performance
Holiday: 28 days, and you can buy and sell days
Pension: 15% non-contributory pension (9% during probation)
Health and wellbeing: Private Medical Insurance cover available for all employees and free health screenings for over 50s. Life assurance at four times your basic salary, to give you peace of mind. Free access to healthcare apps like Peppy, Unmind, and Aviva Digital GP. Mental Health Allies and an Employee Assistance Programme
Development: A library of internal training on our myLearn platform
Family friendly: We have competitive family leave policies
Diversity and inclusion: We embrace the diversity of our people and empower them to come to work as their true selves. We want them to flourish and be rewarded equally. We have Employee Network Groups, and we pride ourselves on being inclusive and all our offices have first-rate disability access
Helping our community: One volunteering day each year, and access to volunteering platform Neighbourly
Schemes: Car Benefit Scheme for electric and hybrid cars. This means you can lease a brand-new electric or plug-in hybrid car, with insurance and more, for a fixed monthly amount. Cycle to Work Scheme. Employee Discount Scheme, to save money across lots of retailers
Other, voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans, free fresh fruit and snacks in the office

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.

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