Regional Aftersales Performance Manager

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26 Apr 2026

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Vacancies
Regional Aftersales Performance Manager

About The Role

Motability Operations are currently recruiting for a Regional Aftersales Performance Manager to join our team based remotely on a full-time, permanent basis. The Aftersales Performance Manager is responsible for driving dealer partner aftersales performance through structured, on-the-ground engagement across the Service, Maintenance & Repair (SMR) and Vehicle Off Road (VOR) agenda.

Operating as a senior field-based representative of Motability Operations, the role focuses on bottom-up improvement by addressing behaviours, capability, and operational discipline within dealership aftersales teams. This is achieved through targeted coaching, training, and performance intervention rather than contractual or commercial levers.

Dealer Aftersales Performance Management

Manage and influence aftersales performance across a defined portfolio of dealer partners.
Drive measurable improvements in SMR cost control, repair quality, throughput, and VOR performance.
Act as a senior field presence, building strong, credible relationships with dealer principals, aftersales managers, service managers, and frontline teams.

Coaching, Training & Behavioural Improvement

Deliver targeted coaching and training interventions to dealer aftersales teams to improve capability, behaviours, and operational discipline.
Address performance and behavioural issues that negatively impact SMR cost, repair lead times, VOR, or customer experience.
Reinforce best practice in diagnostics, authorisation discipline, parts availability, VOR management, and customer communication.

OEM & Industry Engagement

Engage proactively with OEM aftersales field managers to align expectations, share performance insight, and support joined-up improvement at dealer level.
Work with OEM partners to resolve operational issues that require manufacturer support or intervention.
Represent Motability Operations at the Aftersales Specialist Committee and other relevant industry or dealer partner forums, contributing insight and supporting collective improvement.

Performance Insight & Targeted Intervention

Use MI, network insight, and field observation to identify underperformance, root causes, and priority improvement opportunities.
Develop and implement practical dealer-level improvement plans, tracking delivery and sustainability of outcomes.
Escalate persistent, systemic, or strategic issues to the SMR Relationship Manager, supported by evidence and clear recommendations.

Stakeholder Collaboration & Continuous Improvement

Work closely with the SMR Relationship Manager to align field activity with SMR strategy, cost initiatives, and commercial priorities.
Collaborate with internal SMR, customer services, operations, and data teams to ensure consistent messaging and joined-up delivery.
Identify and share best practice across the dealer network and OEM partners to drive continuous improvement.

About You

You are an experienced aftersales professional with deep, hands-on knowledge of dealer operations and manufacturer aftersales environments. You are credible with dealer leaders, OEM field teams, and frontline staff, able to influence outcomes through expertise, coaching, and evidence.

Minimum criteria:

A strong understanding of SMR and VOR drivers; understanding how behaviours, capability, and process impact cost, availability, and customer experience.
Franchise dealer network management experience.
Able to operate across organisational boundaries, balancing dealer realities with Motability Operations’ requirements.
Highly partnership-driven, you are confident challenging constructively while maintaining strong relationships.
You are data-literate, pragmatic, and outcome-focused, motivated by delivering sustainable performance improvement and better customer outcomes.

About The Company

We’re the company behind the Motability Scheme. We exist to deliver smart, sustainable solutions that improve our customers’ mobility in a fast-changing world. We’re the UK’s largest car leasing company and we help over 800,000 people get on the road.

We employ over 1800 people, across London, Bristol, Edinburgh, and Coalville. We know our people are key to our success, so we aim to create an environment that allows our employees to flourish. We look for highly motivated people with a combination of commercial sense and real enthusiasm to meet our customers' needs.

What we do
We lease a wide range of tailored mobility solutions to people who receive of one of the Government’s qualifying mobility allowances. Our customers choose a car, Wheelchair Accessible Vehicle (WAV), scooter or powered wheelchair that best suits their needs. We take care of their insurance, breakdown, servicing and more, as part of our worry-free package.

At the end of the lease, our customers can exchange their vehicle for a brand-new model. Each year we sell and move around 200,000 cars. This makes us the largest supplier of single-source vehicles back into the used car market.

The Scheme has been providing affordable, all-inclusive motoring for over 45 years. We pride ourselves on delivering outstanding customer service, with an independent customer satisfaction rating of 9.6 out of 10.

How we work
We do our best to accommodate part-time and flexible working requests, where possible, to build on our culture of trust, empowerment, and flexibility.

Our beliefs and values
We believe in building a diverse workforce, where our people are empowered to attend work as their true selves. We encourage people from all backgrounds to apply.

We want to sustain a nurturing culture. And our people to be rewarded equally, regardless of race, national or ethnic origin, sexual orientation, age, disability, or gender.

Our values are at the heart of everything we do:
• We believe no one should be left behind - We find solutions
• We believe we must take the lead - We drive change
• We believe everything starts with the customer - We care

What we can offer you

Pay: competitive salary, with a yearly discretionary bonus, based on your performance
Holiday: 28 days, and you can buy and sell days
Pension: 15% non-contributory pension (9% during probation)
Health and wellbeing: Private Medical Insurance cover available for all employees and free health screenings for over 50s. Life assurance at four times your basic salary, to give you peace of mind. Free access to healthcare apps like Peppy, Unmind, and Aviva Digital GP. Mental Health Allies and an Employee Assistance Programme
Development: A library of internal training on our myLearn platform
Family friendly: We have competitive family leave policies
Diversity and inclusion: We embrace the diversity of our people and empower them to come to work as their true selves. We want them to flourish and be rewarded equally. We have Employee Network Groups, and we pride ourselves on being inclusive and all our offices have first-rate disability access
Helping our community: One volunteering day each year, and access to volunteering platform Neighbourly
Schemes: Car Benefit Scheme for electric and hybrid cars. This means you can lease a brand-new electric or plug-in hybrid car, with insurance and more, for a fixed monthly amount. Cycle to Work Scheme. Employee Discount Scheme, to save money across lots of retailers
Other, voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans, free fresh fruit and snacks in the office

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.

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