Product & Marketing Manager - EV Transition

• Own the end-to-end marketing and go-to-market strategy for the transition to electric, working with channel owners and our in-house creative studio on implementation. 
• Developing positioning and messaging that clearly explains EV benefits, trade-offs and considerations.
• Designing and owning channel strategies that support confidence across the customer lifecycle.
• Owning and prioritising a backlog of EV Transition squad initiatives, spanning content, journeys, digital tools and communications.
• Ensure these align with strategic goals and customer needs.
• Leading planning and prioritisation within a cross-functional matrix-managed squad, including managing the product backlog to ensure it reflects strategic goals.[PJ4.1][CS4.2][CE4.3][CE4.4]
• Defining and tracking success measures, using insight and performance data to continuously refine approaches.
• Championing customer-centred, evidence-led marketing across the Electric teams.
• Developing test and learn approaches to continuously improve results including behavioural experiments and research briefs.
• Collaborating with stakeholders, our in-house creative studio and agency partners.

• You have strong experience in product marketing, customer marketing or lifecycle marketing.
• You are confident developing go-to-market and channel strategies grounded in insight.
• You  have strong experience developing digital products and working closely with UX and engineering teams
• You are comfortable prioritising work and making trade-offs to focus on what delivers the most value.
• You communicate clearly and can bring stakeholders with you through complex decisions.

• Robust track record developing and delivering strategic marketing initiatives that drive acquisition, behaviour-change, engagement, loyalty, and/or retention.
• Experience in solving complex business problems and/or customer needs through marketing
• Proven successful experience in developing segmented, personalised, and tailored marketing campaigns from insights
• Strong experience in evaluating marketing performance and optimising plans
• Demonstrable experience in developing end-to-end marketing strategies for products or customer segments across the entire lifecycle 
• Experience applying behaviour change frameworks and behavioural science to marketing.
• Demonstrable experience in sharing expertise to up-skill other team members, encouraging creativity and innovation.
• Experience leading cross-functional squads or virtual teams – organising people and resources to deliver complex programmes and achieve targets. 
  

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers.  It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply.  We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.