You will bring experience working with HR technology and people systems, using automation, workflow improvement and digital solutions to improve service delivery and the employee experience.
You have a good understanding of HR processes across recruitment, onboarding and the wider employee lifecycle and can translate business requirements into practical system and workflow solutions. While you understand HR operations, your strength lies in using technology, data and automation to solve operational challenges and deliver process improvements.
You will have experience configuring and supporting HRIS, ATS or related people systems and be confident using workflows, data, reporting and digital tools to solve real operational problems. You will have hands-on experience building, testing and implementing system changes and automations, ensuring solutions are robust, well controlled and aligned to business requirements and agreed acceptance criteria. You will also have experience using Power Automate, or a similar workflow automation platform, and will be confident learning new systems quickly.
You are organised, delivery-focused and comfortable managing multiple priorities. You enjoy working closely with HR Operations, Talent Acquisition and other stakeholders to identify opportunities for improvement and deliver practical solutions that make processes more efficient, effective and scalable.
You understand the importance of confidentiality, data quality and handling sensitive people data with care.
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- Experience supporting or delivering automation, workflow improvements, systems changes or digital process improvement activity.
- Experience configuring HRIS systems, ATS platforms or related people systems, and understanding how technology supports supports recruitment, onboarding and employee lifecycle processes. Experience building workflows, testing changes, solving problems and implementing process or system improvements, including support for enhancements or releases.
- Hands-on experience with Power Automate, or a similar workflow automation tool, to support process automation and workflow improvement.
- Experience producing reports and dashboards, working with data to support service delivery and decision-making, with good attention to data quality and integrity.
- Confidence working with systems, data and digital tools, with strong attention to detail and accuracy.
- Ability to respond to user queries or cases, troubleshoot issues and provide practical support and guidance.
- Ability to create clear documentation, user guidance and supporting materials for new or changed processes, with good awareness of governance and change control requirements.
- Strong organisational skills, with the ability to manage multiple priorities and deliver to deadlines.
- Ability to work with autonomy in delivering agreed priorities and maintaining high standards.
- Strong learning agility, with the ability to pick up new systems, tools and processes quickly.
- Ability to work with stakeholders across the business to understand requirements, identify process improvements and translate these into practical system or workflow changes.
- Experience completing structured testing, documenting outcomes and ensuring changes are accurate before implementation.
- Good awareness of change control, governance, approvals and version control when making system or process changes.
- Ability to support user adoption by creating guidance, providing practical support and helping embed new ways of working.
- A continuous improvement mindset, with the ability to identify root causes, challenge inefficient ways of working and recommend practical improvements.
- Good awareness of confidentiality, data protection and the importance of handling sensitive employee and business data appropriately.
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- Experience with platforms such as ResourceLink/HCM Air, Eploy or similar HRIS and ATS tools is highly desirable.