Motability Operations are currently recruiting for a Head of Accessible Vehicles to join our team based remotely on a full-time, permanent basis. Whilst this role can be based remotely, there will regular travel to our Bristol and London offices several times per month. The Head of Accessible Vehicles at Motability Operations leads the Wheelchair Accessible Vehicle scheme, overseeing the entire product lifecycle, and delivering services via partner networks.
The purpose of this role is to ensure commercially viable, customer-centric solutions that drive sustainable outcomes while focusing on strategic planning, product development, and partnership management. This role is a key member of the Specialised leadership team and requires collaboration across the whole organisation.
You will be responsible for developing commercial working relationships with manufacturers, converters, adaptations installers etc., as well as key industry bodies such as WAVCA and AVAM to drive the best outcomes for customers today and in the future. You’ll be able to communicate with gravitas to large groups and with senior stakeholders.
You’ll be responsible for the customer pricing offer, in life maintenance and VoR strategy and day to day running of the scheme through your operations team. You’ll be accountable for the customer experience outcome of your scheme alongside the financial result of the product.
Leadership: Lead and motivate the team to develop and implement a commercial strategic framework that engages partner networks.
Partnership Management: Build relationships with converters, manufacturers, and key industry bodies to develop sustainable propositions.
Collaboration: Work across the organization to improve the commercial outcomes of the WAV & IDS products
Innovative Programs: Envisage and implement creative plans to meet Specialised objectives
Transition to Electric Vehicles: Partner with government, manufacturers and converters to influence the strategic shift to electric vehicles and manage the transition.
Customer-Centric Solutions: Further develop customer-focused programs like our used WAV program optimizing the customer offer, product lifecycle and residual values.
Future Planning: Collaborate on new products and services to ensure the sustainability of the offering, considering industry changes.
Executive Communication: Create and present strategic plans to secure approval and investment from senior leadership.