Senior UX Designer (9-12 month FTC/Secondment)

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Bristol

Vehicle Remarketing (VRM)

Up to £60,000

05 Apr 2026

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Vacancies
Senior UX Designer (9-12 month FTC/Secondment)

About The Role

Motability Operations are currently recruiting for a Senior UX Designer to join our team in Bristol on a 9-12 month FTC to cover a period of maternity leave. As a Senior UX Designer you’ll be leading discovery and design across both customer-facing and internal products, shaping solutions that solve real user problems and deliver measurable business impact. You’ll primarily be working on mfldirect, our flagship B2B commerce platform within the automotive industry.

This role covers a key Senior Designer on our core customer facing product, mfldirect, at a time when we’re facing some of our biggest and most exciting product challenges in recent years. You’ll play a central role in leading design for this product, but also within the Design Team itself.

Working in a product environment - You’ll be embedded within a product team, working closely with a Product Manager, Product Owners, and engineers to shape, design, and deliver solutions. You’ll be balancing discovery and delivery as you work across multiple initiatives at the same time.

Product Discovery - You’ll lead and contribute to product discovery, working with Product Managers, engineers, and stakeholders to understand user and customer needs through research and data. You’ll use discovery to inform decision-making and drive measurable impact.

Designing across journeys - You’ll design end-to-end experiences across both customer-facing and internal products, considering full user journeys, operational processes, and system interactions. You’ll focus on whole experiences, not just individual features or screens.

Accessibility Focus - You’ll ensure accessibility is considered from the outset, applying appropriate standards and inclusive design principles in your work.

About You

You’ve worked in product teams and are confident working closely and effectively with Product Managers and engineers.
You’re confident leading product discovery efforts using a range of methods.
You think in journeys and systems and can connect Design work to our desired business and user outcomes.
You’re comfortable designing for both customer-facing and internal tools and understand the different needs and constraints of each.
You have a solid understanding of accessibility and inclusive design and apply it consistently in your work.
You stay organised and focused when managing multiple streams of work
You bring a clear point of view and are comfortable challenging decisions to help teams move in the right direction.

Minimum criteria:

Proven experience working as a Designer within cross-functional product teams, leading and contributing to both discovery and delivery.
Demonstrated ability to plan and execute user research, and using insights to influence product decisions.
Strong experience designing with a focus on end-to-end problems.
Proficiency with modern design tools and the ability to work efficiently within shared systems and components.
Solid understanding of accessibility standards with hands-on experience applying these to real products.
Demonstrated ability to discuss Design rationale and trade-offs to different audiences, including product and engineering stakeholders.

About The Company

We’re the company behind the Motability Scheme. We exist to deliver smart, sustainable solutions that improve our customers’ mobility in a fast-changing world. We’re the UK’s largest car leasing company and we help over 800,000 people get on the road.

We employ over 1800 people, across London, Bristol, Edinburgh, and Coalville. We know our people are key to our success, so we aim to create an environment that allows our employees to flourish. We look for highly motivated people with a combination of commercial sense and real enthusiasm to meet our customers' needs.

What we do
We lease a wide range of tailored mobility solutions to people who receive of one of the Government’s qualifying mobility allowances. Our customers choose a car, Wheelchair Accessible Vehicle (WAV), scooter or powered wheelchair that best suits their needs. We take care of their insurance, breakdown, servicing and more, as part of our worry-free package.

At the end of the lease, our customers can exchange their vehicle for a brand-new model. Each year we sell and move around 200,000 cars. This makes us the largest supplier of single-source vehicles back into the used car market.

The Scheme has been providing affordable, all-inclusive motoring for over 45 years. We pride ourselves on delivering outstanding customer service, with an independent customer satisfaction rating of 9.6 out of 10.

How we work
We work in a hybrid way. That means remotely for up to two days each week and in our great office spaces the rest of the time. This gives us a good work/life balance and lets us collaborate and deliver for our customers. Visit our website to find out more.

We do our best to accommodate part-time and flexible working requests, where possible, to build on our culture of trust, empowerment, and flexibility.

Our beliefs and values
We believe in building a diverse workforce, where our people are empowered to attend work as their true selves. We encourage people from all backgrounds to apply.

We want to sustain a nurturing culture. And our people to be rewarded equally, regardless of race, national or ethnic origin, sexual orientation, age, disability, or gender.

Our values are at the heart of everything we do:
• We believe no one should be left behind - We find solutions
• We believe we must take the lead - We drive change
• We believe everything starts with the customer - We care

What we can offer you

Pay: competitive salary, with a yearly discretionary bonus, based on your performance
Holiday: 28 days, and you can buy and sell days
Pension: 15% non-contributory pension (9% during probation)
Health and wellbeing: Private Medical Insurance cover available for all employees and free health screenings for over 50s. Life assurance at four times your basic salary, to give you peace of mind. Free access to healthcare apps like Peppy, Unmind, and Aviva Digital GP. Mental Health Allies and an Employee Assistance Programme
Development: A library of internal training on our myLearn platform
Family friendly: We have competitive family leave policies
Diversity and inclusion: We embrace the diversity of our people and empower them to come to work as their true selves. We want them to flourish and be rewarded equally. We have Employee Network Groups, and we pride ourselves on being inclusive and all our offices have first-rate disability access
Helping our community: One volunteering day each year, and access to volunteering platform Neighbourly
Schemes: Car Benefit Scheme for electric and hybrid cars. This means you can lease a brand-new electric or plug-in hybrid car, with insurance and more, for a fixed monthly amount. Cycle to Work Scheme. Employee Discount Scheme, to save money across lots of retailers
Other, voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans, free fresh fruit and snacks in the office

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.

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