Marketing Propositions Manager

• Work with the Senior Propositions Manager to develop and refine B2C propositions that respond to customer needs and support our brand and business goals
• Use research, insight and competitor analysis to support proposition design
• Help turn insight into simple, effective value propositions
• Support the creation of tools and documents (like “proposition on a page”) to help teams understand and use each proposition
• Contribute to testing, validation and the ongoing refinement of propositions across their lifecycle
• Support the collation of Proposition performance metrics by working with insight and data teams to produce clear reporting and performance commentary

• Organised, thoughtful and genuinely interested in what makes customers tick. You’re someone who’s confident digging into insight, spotting patterns, and helping others turn strategy into action.
• Some who has experience in a marketing, CX, research, product or proposition-related role.
• Confident using customer insight, feedback and data to support decision-making
• A strong communicator who can write clearly and accessibly for different audiences
• Able to influence through compelling, data‑driven storytelling.
• Comfortable working across teams and managing different priorities
• Someone who enjoys variety – from researching customer needs to helping shape customer messages
• Target driven, with a proactive mindset and keen to learn and grow

• Experience in proposition development, messaging, or customer value frameworks
• Experience in customer-led marketing, brand, research or CX teams
• Confidence working with insight and research
• Strong organisation skills, with attention to detail
• Experience working collaboratively with cross-functional teams
• A focus on inclusive, clear and customer-friendly communication
  

• Proven experience in defining new proposition development from ideation to execution
• Familiarity with tools like double-diamond, value proposition canvas, STP (segmentation, targeting and positioning) models, or message testing
• Experience writing customer-facing content or marketing materials
• Experience developing messaging frameworks or brand narratives
• Experience in a regulated industry (e.g. financial services, healthcare or public sector)
  

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers.  It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply.  We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.